New Client Procedures

Initial Meeting:

  • Introductions

  • Summary of business history, operations, and goals

  • Collect current insurance policies.

  • Set up date/time of site visit

*Site Visit:

  • Visit physical location(s) of the business and its operations

  • Gather detailed information on operations and other relevant details

Review Policies:

  • The purpose of the review is to determine if changes, additions, or deletions are needed.

  • Results from the review will be reported to clients, via email, in a timely manner.

Training:

  • Train current staff on how to manage claims, premium payments, insurance audits and changes needed in the day-to-day operations

  • If applicable, safety suggestions and materials will be provided to staff to help prevent injuries and liability claims. Back-to-work solutions will be discussed for workers’ compensation claims.

Planning for the Future:

  • Plans for updating/maintaining properties in the future, such as the roof, heating, or plumbing, will be in place, as necessary.

  • Plans for maintenance of equipment and vehicles will be addressed, if needed.

  • Record-keeping for updates/maintenance and repairs will be stored by KW Insurance Guidance & Strategy.

Renewals:

  • The renewal process will start 60-90 days before the policy expires.

  • This process includes asking for discounts with current insurance policies and shopping policies with other companies for comparison of pricing and coverage.

  • Present final analysis and recommendations for renewal policies.

*Starting at this step we will charge $125/hour. If we can get a better premium based on renewals and current coverage, we would charge 50% of the savings for that renewal on account.